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An archive of articles written by our consultants and associates. They cover a wide variety of garden retail topics and offer lots of good hints for business development, planning, implementation, information and ideas. Search for a specific area of interest by using the Filter by Tag Buttons 

Whose Business is it Anyway?

Mystery Shoppers

The Shopping Experience

How Important are STOCK TURNS?

Creating a Culture of Customer Care

Implementing Successful Promotions

Having a Genuine Point of Difference

Getting Customer Service Right

Research methodology