On site consultancy covers all areas of garden retail including:
Audit / Appraisal
This comprehensive audit considers your market catchment, and competitors. It covers 135 checks including:
- Premises: location, buildings, facilities, fixtures, layout
- Product: range, depth, quality.
- Customer Services
- Staff
- Merchandising
- Management: planning, budgeting, systems & procedures, monitoring, key performance indicators, cash flow, and people management.
- Marketing: branding, positioning, promotion, internal marketing, advertising
The audit report includes recommendations and details of how to implement improvements where required together with a priority action plan. In addition a presentation “Garden Retailing Today” highlights the changes necessary for success.
People Management
This service includes assistance with recruitment, staff structures, job descriptions, staff reviews, training, and people management. The consultation focuses on implementation. A full manual is available with numerous working templates.
Training
On site, in-house training is the most effective. The following subjects are available:
- Customer Care
- Signage
- Selling Skills
- Product / Horticulture Knowledge
- Marketing
- Management
- Merchandising
View our Merchandising Gallery
Mentoring
A mentoring service is offered by our very experienced senior consultants and usually follows on from the Audit / Appraisal. Mentoring is available on a weekly basis by phone / email to assist with ongoing advice on the implementation of changes required. We include monthly key performance indicator monitoring, plus one or two site visits per year according to need.