Surveys suggest internal theft is responsible for the most shrinkage in a retail business. Its an area that doesn't receive a lot of attention in garden centres.

The case for an optimum level of wastage in garden centres and ways to minimise stock loss

How useful are they? Do you use a Mystery Shopping Service wisely as a management tool?

If customers are bereft of ideas for their garden or need fresh ideas, who’s showing and inspiring them?

It's common for retailers to forget space is a cost to the business if the product filling the space is a waste of space. How much shelf space are you tying up with something that you don't sell often

Don't just resolve the current issue, head off the next one

A layout of plants by end use ticks the customer service and convenience boxes for shoppers.

How do customers judge what is a good garden centre?

Agility in the business sense is generally regarded as the ability to lead well in a wide range of circumstances