There is no silver bullet, no one panacea that is going to fix Gross Margin

Moderation is key because there are drawbacks to using discounts as a tactic to boost sales

Gardening for a changing climate and healthier communities is a key trend presenting a role for us with lots of opportunity

Most customers base loyalty on their experience in your store and how you treat them

If anything goes in a pot, why do we find it so challenging to sell pots and containers?

Agility in the business sense is generally regarded as the ability to lead well in a wide range of circumstances

Thirst for information and top level service remains as strong as ever

A layout of plants by end use ticks the customer service and convenience boxes for shoppers.

How do customers judge what is a good garden centre?

We associate KPI's with figures and reports but there's so many other reasons for using them to guide and develop your business